Sealed NEW-IN-BOX ‘NIB’ hardware includes a 1 to 3-YEAR replacement warranty. NEW-OPEN-BOX ‘NOB hardware comes with a 1-YEAR replacement warranty. When a final discount is approved on NEW-IN-BOX ‘NIB’ or NEW-OPEN-BOX ‘NOB’ the discount may reduce the warranty period to 120 days to 1-YEAR.
USED, refurbished or new-unused-pulled hardware purchased from 1COM includes a 180-DAY to 1-YEAR warranty unless otherwise stated, this includes a replacement when parts are available, if a repair or replacement part is not available a refund is issued. When a final discount is approved on USED, refurbished or new-unused-pulled hardware, the discount may reduce the warranty period to 120 days.
1COM warrants that it’s products will be free from defects under normal usage. Warranty is not transferable. The warranty period for 1COM parts begins the day the hardware is received by the customer. Warranty does not cover software issues.
If a part is defective/DOA, 1COM will pick up all shipping cost, cost of client sending to repair facility, or returning the defective part, and the cost of returning the repaired or replacement part.